Job description

Telecalling & Office Administration Executive

Location: Muscat, Oman

Position: Telecalling & Office Administration Executive

Gender: Female

Employment Type: Full-Time

Job Overview

Travel is looking for a confident, well-presented, and customer-focused female staff member to handle telecalling, customer follow-ups, office coordination, and daily administrative activities. 

Key Responsibilities

Telecalling & Customer Handling

- Handle incoming and outgoing customer calls professionally. 

- Follow up on travel enquiries, quotations, bookings, and pending payments. 

- Explain tour packages, offers, and travel services to customers. 

- Maintain regular follow-ups through WhatsApp and phone calls. 

- Convert enquiries into confirmed bookings. 

- Maintain a professional and positive relationship with customers. 

Office Administration

- Manage day-to-day office activities and coordination. 

- Maintain customer records, enquiry sheets, booking details, and payment follow-ups. 

- Coordinate with the operations and reservations teams. 

- Prepare basic quotations, invoices, and customer documents. 

- Maintain proper filing and documentation. 

- Monitor office requirements and ensure smooth daily operations. 

Sales Support

- Follow up with existing and potential customers. 

- Support the sales team in achieving monthly targets. 

- Update enquiry and follow-up reports regularly. 

- Promote Travel Mania's tour packages and special offers. 

- Coordinate with customers before and after their trips. 

Requirements

- Female candidate with good communication and interpersonal skills. 

- Previous experience in telecalling, customer service, travel, sales, or office administration is preferred. 

- Good knowledge of English is required; Malayalam/Hindi/Arabic will be an advantage. 

- Basic computer knowledge and familiarity with WhatsApp, email, Excel, and MS Office. 

- Pleasant personality with a professional attitude. 

- Good organizational and follow-up skills. 

- Ability to handle multiple tasks and work under pressure. 

- Strong customer-service mindset. 

Key Qualities

Communication • Confidence • Responsibility • Customer Handling • Follow-up Skills • Office Discipline • Teamwork • Sales Mindset

Preferred Candidate

A candidate who is energetic, responsible, target-oriented, presentable, and willing to take ownership of daily office and customer-handling responsibilities. 

Salary: Based on experience and suitability. 

Interested candidates: Please send your CV +96892123124 WhatsApp