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Call Center Executive (Automobiles)

Job description

Call Center Executive (Automobiles)

Job Summary

The Call Center Executive is responsible for handling customer calls, scheduling service appointments, responding to inquiries, registering complaints, and ensuring timely follow-up to deliver an excellent customer experience.

Key Responsibilities

  • Handle inbound and outbound customer calls professionally.
  • Book and confirm vehicle service appointments.
  • Respond to customer inquiries regarding products, services, and warranties.
  • Register and follow up on customer complaints and service requests.
  • Coordinate with internal departments for timely resolution.
  • Update customer information in the CRM system.
  • Conduct customer follow-up and customer satisfaction calls.

Requirements

  • Nationality: Omani.
  • Diploma or Bachelor's degree.
  • 1–2 years of experience in a call center or customer service role (automotive experience is preferred).
  • Good communication and interpersonal skills.
  • Basic computer knowledge and familiarity with MS Office and CRM systems.
  • Ability to work in a fast-paced environment.

How to Apply

Interested candidates may send their CV to hrservices@bpoplus.me or contact 97930331.



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Job Summary

Job Role : Call Center Executive

Job Location : Oman

Email : hrservices@bpoplus.me

Company Name : BPO+


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