We’re Hiring: Regional Operations & Fulfillment Manager – E-commerce

Role Overview:

We’re on the lookout for a driven and experienced Regional Operations & Fulfillment Manager to lead and scale our day-to-day E-commerce operations across the GCC. This role is crucial to ensuring seamless warehousing, fulfillment, logistics, and customer service experiences across our key markets.

We are hiring for multiple regions: Oman, Kuwait, Qatar, and Bahrain.

If you have experience in any of these markets and thrive in fast-paced, operationally complex environments—this could be a great fit.

Key Responsibilities

Operations Management (40%)

• Lead daily order fulfillment, logistics, inventory, purchase, and returns.

• Supervise regional warehouse and delivery teams to ensure operational excellence.

• Bring hands-on experience with CRM tools to streamline processes.

• Must have at least 2 years of regional E-commerce operational experience.

• Drive improvements in delivery timelines and process accuracy.

• Be deeply product-savvy and capable of understanding product dynamics.

• Advanced proficiency in Excel, PowerPoint, and CRM systems is a must.

Buying & Merchandising (30%)

• Develop buying plans driven by market trends and sales performance across regions.

• Minimum 2 years of buying experience required—managing product/category-wise suppliers.

• Strong knowledge of local suppliers aligned with product categories.

• Forecast demand and plan monthly purchase cycles.

• Handle supplier management including credit terms, pricing, and delivery conditions.

• Maintain optimal stock levels and drive inventory turnover.

• Ensure strong margin structure by category.

Cross-functional Coordination (20%)

• Collaborate with other regional counterparts and central teams.

• Coordinate closely with buying, marketing, tech, finance, logistics, and support teams.

• Contribute to expansion plans and work towards reducing operational costs.

• Define KPIs and lead regular performance reviews.

Compliance & Risk (10%)

• Ensure full compliance with legal, tax, and safety regulations in each region.

• In-depth understanding of logistics and transportation within the region.

• Maintain clear financial record flows.

• Keep inventory management systems and records 100% up to date.

Interested candidates can apply by sending their resume to:

sanjana.tapadar@ourshopee.com

Tag someone who’d be a great fit or reach out directly if this sounds like your next move!

Job Type: Full-time