Job description

To supervise daily cleaning operations, ensure service quality in line with established SOPs, manage cleaning staff, and maintain compliance with health, safety, and environmental standards while supporting efficient service delivery and client satisfaction.

Duties and responsibilities

· Conduct frequent, detailed inspections of all cleaned areas against established Standard Operating Procedures (SOPs).

· Develop, implement, and enforce cleaning protocols, including the correct use of chemicals, specialized equipment, and color-coding systems.

· Create and manage daily, weekly, and deep-cleaning routes and checklists, ensuring all areas are covered efficiently across different shifts.

· Quickly respond to and resolve urgent cleaning requests, major spillages, or unforeseen operational challenges.

· Provide comprehensive on-the-job training for new staff on cleaning techniques, equipment operation, safety rules, and customer service expectations.

· Monitor staff attendance, punctuality, and performance. Conduct regular performance reviews, provide constructive feedback and address poor performance promptly.

· Recognize and reward excellent performance to maintain high team morale and reduce turnover.

· Act as the primary point of communication between the cleaning team and upper management, translating management goals into actionable tasks for the team.

· Strictly enforce all workplace health, safety, and environmental (HSE) regulations. Complete and record risk assessments for high-risk cleaning tasks.

· Ensure all cleaning chemicals are stored, handled, diluted, and used in accordance with manufacturer instructions and safety regulations.

· Monitor the condition of all cleaning machinery. Arrange for prompt repair or replacement of faulty equipment.

· Manage the stock of cleaning supplies, chemicals, and consumables. Monitor usage, order supplies in a timely manner, and minimize waste to adhere to budget.

· Interact directly with facility managers or clients to understand their needs, report on service delivery, and promptly resolve any service complaints or concerns.

· Maintain accurate records and prepare reports for management on quality audit results, staff performance, inventory levels, incident reports

· Assist management with estimating cleaning hours for new tasks, tracking departmental costs

· Perform any other duties or additional tasks as assigned based on business requirements

Qualifications and Certifications

· Diploma or Bachelor’s degree in Facilities Management, Hospitality Management, Business Administration, or a related field.

· Minimum 3–5 years of experience in cleaning services, housekeeping, or facilities management, with at least 1–2 years in a supervisory role.

· Knowledge of cleaning procedures, chemicals, and equipment used in professional cleaning operations.

· Basic knowledge of Health, Safety, and Environmental (HSE) regulations.

Skills

· Strong team supervision and staff management skills.

· Ability to train staff on cleaning techniques and equipment usage.

· Good problem-solving and decision-making skills.

If you are into this kindly share your cv to info@gnsbusiness.com or share cv whatsapp to +968 76269238

Pay: RO320.000 - RO325.000 per month