1. Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately 2. Answering screening and forwarding incoming phone calls 3. Managing security and telecommunications systems 4. Handling queries and complaints via phone, email and general correspondence 5. Transferring calls as necessary 6. Taking and ensuring messages are passed to the appropriate staff member in time 7. Managing meeting room availability 8. Receiving, sorting, distributing and dispatching daily mail 9. Preparing vouchers 10. Handling transcription, printing, photocopying and faxing 11. Recording and maintaining office expenses 12. Coordinating internal and external events 13. Managing office inventory such as stationery, equipment and furniture 14. Overseeing office services like cleaners and maintenance service providers 15. Maintaining safety and hygiene standards of the reception area Skills required: Excellent verbal communication Good telephone communication etiquette Organized and resourceful Customer-focused Active listener Adept at prioritizing, scheduling and multitasking Ability to handle office equipment, such as the telephone system, printer and the fax machine Fast and eager learner